FAQs
Straight answers before you start.
The questions teams ask most: what you can rely on, how evidence and downloads work, and how Vertapass helps you answer truthfully.
Questions
Checklist states
What does “Needs first answer” mean?
This part of the workspace still needs an answer or a safer mapping before you can rely on it for customer responses.
What does “Needs evidence” mean?
The baseline answer exists, but the evidence or review quality still needs work before it feels dependable.
What does “Ready to reuse” mean?
The current answer and supporting material are strong enough for the current stage, so it is not the best place to spend time next.
Questions
Evidence and answers
What counts as evidence?
Use anything you would confidently show a buyer or reviewer to back the answer: policies, reports, spreadsheets, logs, or internal records.
Do I need evidence for every answer?
Not always. The product should make it clear when an answer is usable now, when evidence would make it stronger, and when the item is still blocked.
Questions
Exports and customer requests
Can I export before every question is perfect?
Yes, but only when there is at least one reviewed, exportable answer in place and the request state is honest about what still needs review.
What if something is genuinely not in place yet?
That is allowed. Vertapass is designed to help you answer truthfully and defensibly, not to force false completeness.
If the real question is “will this help us respond calmly and truthfully?”, the best next step is to test it with a live request.
Start with the assessment, then bring one real buyer request into the workspace and judge the review path from there.